Your expert partner for service, maintenance and support – fast and reliable
Service is more than simply eliminating faults. It comprises the maintenance and protection of all devices that have to provide maximum performance and function reliably for several years.
Preventative maintenance
Careful, regular and preventative maintenance and implementing useful updates mean that the installations work reliably and increase the lifespan of your systems.
Remote maintenance
Smoothly functioning systems and infrastructures are a significant key to your company’s success. By accessing systems remotely, we can provide fast Second Level Support and can often rectify any faults remotely. This is also beneficial to the environment.
Software licenses
Purchasing software licenses usually involves recurring license costs. We can help you choose the right licenses and make sure they don’t expire.
Service Level Agreement (SLA)
We aim for long-term partnerships with a high level of customer satisfaction. That’s why we want to cover our customers’ needs optimally with a professional service. We offer three different SLA service packages (Light, Standard and Premium) that can be individually tailored to your requirements.
Spare parts
A defective device has to be replaced in the event of a hardware error. The fault can be eliminated quickly if spare parts are stored at your or our premises.
Die 2-jährige Gerätegarantie kann auf Wunsch verlängert werden.
The lifespan of an AV system cannot be quantified precisely. We make recommendations according to the intervals for an evaluation, renewal or a complete “end of life” replacement. In this way, you can accurately budget annually for your media technology.
We feel it’s important to select devices not simply on the basis of their technical specifications, but also from their aspects of sustainability and future viability. With a holistic requirement analysis, targeted advice and top industry and product knowledge, we ensure that you are using right device in the right place as early as the planning phase.
Service management
We have been optimising our service management offering with efficient workflows and processes for decades with the aim of continuously improving quality for our customers. Our activities cover the entire service cycle and are responsible for ensuring that it runs smoothly. Our sustainable operational procedures ensure the trouble-free operation of the systems that we support.
